FAQ

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  • Q

    How do I obtain a quote?

    A

    To receive quotes for all our services, simply leave specific product requirements or upload product drawings on our website. Once we have the necessary information, you will receive an interactive quote within hours. If there are problem areas in the submitted design, our quoting engineers will provide details about potential manufacturing issues and suggest possible solutions.

  • Q

    Can Bozel create design drawings for me?

    A

    In most cases, if you have product drawings, we will proceed based on the drawings you provide. If you need drawing services, we can also provide them. Our technical team will work with you on the drawing process.

  • Q

    How do I know my design will be kept confidential?

    A

    We will sign and comply with any confidentiality agreement. Our factory also has strict policies that do not allow taking photos of customer products without explicit permission. Ultimately, we rely on our reputation of handling hundreds of thousands of unique designs over the years and will never disclose any proprietary information to third parties.

  • Q

    Can I use my own materials for production?

    A

    Yes, as long as they are compatible with the capabilities of our machines, customer-provided materials are acceptable.

  • Q

    Can I use my own master model to make vacuum casting or CNC machined copies?

    A

    Yes, the master model used to make silicone molds for vacuum casting can be made of any rigid solid that can withstand temperatures up to 100掳C. The model used for CNC machining will be 3D scanned to create CAD/CAM programs for production. Please also note the transportation of the master model.

  • Q

    Can I order just one piece?

    A

    Yes, of course. Bozel has no minimum quantity restrictions. We will recommend the most suitable and efficient manufacturing solution based on your quantity.

  • Q

    How long does it take to receive a quote?

    A

    In most cases, we will respond within a few hours after receiving an RFQ for a rapid prototyping project. Quotes will be provided within one working day. If there is a delay in the quote, we will notify you as soon as possible.

  • Q

    How do Bozel's prices compare to other suppliers?

    A

    While direct comparisons are difficult, Bozel Precision's prices for vacuum casting and CNC machined/turned parts are generally 15-35% lower than those of suppliers in North America and Europe. Compared to Chinese suppliers, we choose not to compete on price but to offer the highest level of quality, excellent service, fast response, and professional results.

  • Q

    How long will it take for me to receive my parts?

    A

    If you provide us with complete 2D and 3D CAD models, high-quality parts can be manufactured in as little as two weeks. More complex parts or other special features may require longer. Request a quote to obtain a more accurate delivery time based on your project. As for shipping, most of our shipments are transported by air, which may take a few days from China to Europe or North America.

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